{"id":80,"date":"2018-08-10T08:40:57","date_gmt":"2018-08-10T11:40:57","guid":{"rendered":"http:\/\/ruben.toriel.com.ar\/?page_id=80"},"modified":"2026-07-08T09:51:16","modified_gmt":"2026-07-08T12:51:16","slug":"experiencia","status":"publish","type":"page","link":"https:\/\/ruben.toriel.com.ar\/en\/experiencia\/","title":{"rendered":"Experience"},"content":{"rendered":"
\n\tProfessional experience<\/span><\/p>\n

Three decades building and protecting critical infrastructure<\/h2>\n

From technical support in the '90s to running the systems of a national agency and the infrastructure of a global fintech in London. Over 30 years solving infrastructure, networking and cybersecurity problems where continuity and security are non-negotiable.<\/p>\n

\n\t\tDownload CV (PDF)<\/a>
\n\t\tView on LinkedIn<\/a>\n\t<\/div>\n<\/div>\n
\n
\n
\ud83c\udfdb\ufe0f<\/div>\n
\n
\n
\n

Head of IT Infrastructure, Cybersecurity and Support Services<\/h3>\n

National Secretariat for Disability \u00b7 Government<\/span><\/p>\n<\/p><\/div>\n

\t\t\t\t\ud83d\udcc5 11.2025 \u2013 present<\/span>\n\t\t\t<\/div>\n

\n\t\t\t\t\ud83d\udccd Buenos Aires, Argentina<\/span>
\n\t\t\t\t\ud83d\udc65 Team: 10 people<\/strong><\/span>\n\t\t\t<\/div>\n

Leading a team of 10 specialists in critical infrastructure management, cybersecurity and technical support. Responsible for the technology architecture, 24\/7 operations and the agency's operational continuity.<\/p>\n

Achievements<\/p>\n

    \n
  • Implemented the ITSM system together with ITIL standards, improving operational efficiency.<\/li>\n
  • Digitized the agency's technology inventory.<\/li>\n
  • Optimized storage by repurposing legacy servers as NAS (TrueNAS) with 10+ TB<\/b> in RAID, reducing hardware costs.<\/li>\n
  • Added a QNAP server of over 30 TB<\/b> for backing up the Proxmox virtualization farm.<\/li>\n
  • Expanded virtualization capacity by repurposing high-performance servers.<\/li>\n
  • Migrated from VyOS to pfSense across all sites, standardizing perimeter security.<\/li>\n
  • Improved the operational continuity of critical services.<\/li>\n<\/ul>\n

    Technologies<\/p>\n

      \n
    • pfSense<\/li>\n
    • Proxmox<\/li>\n
    • Linux<\/li>\n
    • Huawei switches<\/li>\n
    • Lenovo servers<\/li>\n
    • GLPI<\/li>\n
    • OCS Inventory<\/li>\n
    • Rancher<\/li>\n
    • TMG<\/li>\n
    • Windows Active Directory<\/li>\n<\/ul>\n<\/article><\/div>\n
      \n
      \ud83c\udf10<\/div>\n
      \n
      \n
      \n

      IT Team Lead<\/h3>\n

      My Digital Nomads \u00b7 Adult content<\/span><\/p>\n<\/p><\/div>\n

      \t\t\t\t\ud83d\udcc5 08.2025 \u2013 03.2026<\/span>\n\t\t\t<\/div>\n

      \n\t\t\t\t\ud83d\udccd Buenos Aires, Argentina<\/span>
      \n\t\t\t\t\ud83d\udc65 Team: 4 people<\/strong><\/span>\n\t\t\t<\/div>\n

      Leading a distributed team of system administrators with global scope (EMEA focus). Managing multi-platform critical infrastructure for high-traffic digital services with 24\/7 availability: perimeter security (5 pfSense firewalls), corporate VPNs and incident management.<\/p>\n

      Achievements<\/p>\n

        \n
      • Completely redesigned the corporate VPN architecture, improving security and the connectivity experience.<\/li>\n
      • Redesigned and optimized the rules of 5 enterprise firewalls<\/b> pfSense, increasing security and performance with no impact on services.<\/li>\n
      • Designed the professional development program and career path for the SysAdmin team.<\/li>\n
      • Implemented the Follow the Sun<\/b> (ITIL) policy: 24\/7 support with just 4 people and no after-hours on-call.<\/li>\n<\/ul>\n

        Technologies<\/p>\n

          \n
        • pfSense<\/li>\n
        • Proxmox<\/li>\n
        • Linux<\/li>\n
        • GLPI<\/li>\n
        • Zabbix<\/li>\n
        • Trellix<\/li>\n
        • Bacula<\/li>\n
        • Mattermost<\/li>\n
        • GitLab<\/li>\n<\/ul>\n<\/article><\/div>\n
          \n
          \ud83c\udfdb\ufe0f<\/div>\n
          \n
          \n
          \n

          Director of Systems and Communications<\/h3>\n

          National Civil Aviation Administration (ANAC) \u00b7 Government<\/span><\/p>\n<\/p><\/div>\n

          \t\t\t\t\ud83d\udcc5 08.2024 \u2013 07.2025<\/span>\n\t\t\t<\/div>\n

          \n\t\t\t\t\ud83d\udccd Buenos Aires, Argentina<\/span>
          \n\t\t\t\t\ud83d\udc65 Team: 30 people<\/strong><\/span>\n\t\t\t<\/div>\n

          Development of technology strategies, IT infrastructure management, information security, project management, team coordination, technology evaluation, vendor relations, budget management and regulatory compliance.<\/p>\n

          Achievements<\/p>\n

            \n
          • Implemented the full digitization of citizen procedures, complying with paperless-government regulations.<\/li>\n
          • Built an extended network connecting 54 airports<\/b> for centralized control of digital assets.<\/li>\n
          • Optimized the organizational structure, achieving 6 new hires<\/b> at no additional cost to the State.<\/li>\n
          • Modernized the ITSM system and implemented ITIL standards, improving operational efficiency.<\/li>\n
          • Digitized the agency's technology inventory.<\/li>\n<\/ul>\n

            Technologies<\/p>\n

              \n
            • Fortinet<\/li>\n
            • VMware ESXi<\/li>\n
            • Linux<\/li>\n
            • Cisco<\/li>\n
            • Dell servers<\/li>\n
            • Lenovo<\/li>\n
            • HP<\/li>\n
            • GLPI<\/li>\n
            • OCS Inventory<\/li>\n<\/ul>\n<\/article><\/div>\n
              \n
              \ud83c\udf93<\/div>\n
              \n
              \n
              \n

              Head of Cybersecurity and Networks<\/h3>\n

              Asociaci\u00f3n Escuelas Lincoln \u00b7 Education<\/span><\/p>\n<\/p><\/div>\n

              \t\t\t\t\ud83d\udcc5 01.2024 \u2013 07.2024<\/span>\n\t\t\t<\/div>\n

              \n\t\t\t\t\ud83d\udccd Buenos Aires, Argentina<\/span><\/p><\/div>\n

              End-to-end management of logical perimeter security and network infrastructure administration in an educational environment with over 500 users.<\/p>\n

              Achievements<\/p>\n

                \n
              • Stabilized wireless access, eliminating 80%<\/b> of the recurring failures.<\/li>\n
              • Implemented load balancing and student content filtering.<\/li>\n
              • Deployed network management software and automated IT inventory.<\/li>\n
              • Applied patch-management policies and advanced perimeter security.<\/li>\n<\/ul>\n

                Technologies<\/p>\n

                  \n
                • Fortinet<\/li>\n
                • VMware ESXi<\/li>\n
                • MS Hyper-V<\/li>\n
                • Linux<\/li>\n
                • Cisco<\/li>\n
                • Dell servers<\/li>\n<\/ul>\n<\/article><\/div>\n
                  \n
                  \ud83e\uddee<\/div>\n
                  \n
                  \n
                  \n

                  Senior IT Operations Support<\/h3>\n

                  PwC (PriceWaterhouseCoopers) \u00b7 Accounting<\/span><\/p>\n<\/p><\/div>\n

                  \t\t\t\t\ud83d\udcc5 05.2023 \u2013 01.2024<\/span>\n\t\t\t<\/div>\n

                  \n\t\t\t\t\ud83d\udccd Buenos Aires, Argentina<\/span><\/p><\/div>\n

                  Oversight of escalated level 1-3 incidents under the ITIL v4 framework, ensuring efficient resolution and effective communication with stakeholders.<\/p>\n

                  Achievements<\/p>\n

                    \n
                  • Reduced by 15%<\/b> the response times for critical incidents.<\/li>\n
                  • Optimized escalation processes, reducing non-bug incidents.<\/li>\n
                  • Implemented end-to-end tracking, improving internal user satisfaction.<\/li>\n<\/ul>\n

                    Technologies<\/p>\n

                      \n
                    • ServiceNow<\/li>\n
                    • Datadog<\/li>\n
                    • ITIL v4<\/li>\n<\/ul>\n<\/article><\/div>\n
                      \n
                      \ud83d\udcb3<\/div>\n
                      \n
                      \n
                      \n

                      Head of IT Infrastructure and Operations for Latin America<\/h3>\n

                      Blockchain.com \u00b7 Fintech<\/span><\/p>\n<\/p><\/div>\n

                      \t\t\t\t\ud83d\udcc5 11.2021 \u2013 05.2023<\/span>\n\t\t\t<\/div>\n

                      \n\t\t\t\t\ud83d\udccd London, England<\/span>
                      \n\t\t\t\t\ud83d\udc65 Team: 3 people<\/strong><\/span>\n\t\t\t<\/div>\n

                      Led the regional IT infrastructure for a global fintech, bringing the LATAM offices up to international compliance standards and serving as the focal point for support and services across the region.<\/p>\n

                      Achievements<\/p>\n

                        \n
                      • Achieved 100% satisfaction<\/b> in internal support (5\/5 rating).<\/li>\n
                      • Brought the regional offices in line with the company's global IT compliance.<\/li>\n
                      • Developed processes and procedures, improving infrastructure resilience by 20%<\/b>.<\/li>\n<\/ul>\n

                        Technologies<\/p>\n

                          \n
                        • Ubiquiti UniFi<\/li>\n
                        • Fortinet<\/li>\n
                        • pfSense<\/li>\n
                        • Cisco<\/li>\n
                        • Jira<\/li>\n
                        • Google Workspace<\/li>\n
                        • AWS<\/li>\n
                        • GCP<\/li>\n
                        • O365<\/li>\n<\/ul>\n<\/article><\/div>\n
                          \n
                          \ud83d\udcb3<\/div>\n
                          \n
                          \n
                          \n

                          Head of IT Infrastructure and Operations<\/h3>\n

                          SeSocio S.A. PFC \u00b7 Fintech<\/span><\/p>\n<\/p><\/div>\n

                          \t\t\t\t\ud83d\udcc5 01.2021 \u2013 01.2022<\/span>\n\t\t\t<\/div>\n

                          \n\t\t\t\t\ud83d\udccd Buenos Aires, Argentina<\/span>
                          \n\t\t\t\t\ud83d\udc65 Team: 2 people<\/strong><\/span>\n\t\t\t<\/div>\n

                          Led the cloud migration and management of corporate platforms in a fintech environment with mixed Linux and Windows systems.<\/p>\n

                          Achievements<\/p>\n

                            \n
                          • Migrated full services from Heroku to AWS, optimizing costs by 15%<\/b>.<\/li>\n
                          • Built the AWS infrastructure (IAM, EC2, RDS, EKS, S3, VPC, security groups).<\/li>\n
                          • Configured the pfSense firewall and VPN interconnections across multiple VPCs.<\/li>\n
                          • Improved operational efficiency 25%<\/b> through process automation.<\/li>\n<\/ul>\n

                            Technologies<\/p>\n

                              \n
                            • Fortinet<\/li>\n
                            • Ubiquiti UniFi<\/li>\n
                            • pfSense<\/li>\n
                            • Cisco<\/li>\n
                            • Jira<\/li>\n
                            • Google Workspace<\/li>\n
                            • AWS<\/li>\n
                            • GCP<\/li>\n<\/ul>\n<\/article><\/div>\n
                              \n
                              \ud83c\udfdb\ufe0f<\/div>\n
                              \n
                              \n
                              \n

                              Senior Infrastructure Analyst<\/h3>\n

                              EANA S.E. \u00b7 Government<\/span><\/p>\n<\/p><\/div>\n

                              \t\t\t\t\ud83d\udcc5 07.2020 \u2013 07.2021<\/span>\n\t\t\t<\/div>\n

                              \n\t\t\t\t\ud83d\udccd Buenos Aires, Argentina<\/span><\/p><\/div>\n

                              Management of the organization's corporate platforms and middleware, along with perimeter security.<\/p>\n

                              Achievements<\/p>\n

                                \n
                              • Migrated the Moodle e-learning platform with no service interruptions.<\/li>\n
                              • Upgraded the institutional Drupal CMS, improving its performance by 25%<\/b>.<\/li>\n
                              • Deployed pfSense with HAProxy, optimizing perimeter security.<\/li>\n
                              • Migrated the ticketing system to a new cloud infrastructure.<\/li>\n<\/ul>\n

                                Technologies<\/p>\n

                                  \n
                                • Fortinet<\/li>\n
                                • Ubiquiti UniFi<\/li>\n
                                • pfSense<\/li>\n
                                • Cisco<\/li>\n
                                • VMware ESXi<\/li>\n
                                • GLPI<\/li>\n
                                • Moodle<\/li>\n
                                • Drupal<\/li>\n<\/ul>\n<\/article><\/div>\n
                                  \n
                                  \ud83d\udcbb<\/div>\n
                                  \n
                                  \n
                                  \n

                                  RedHat Analyst<\/h3>\n

                                  AvanzIT \u00b7 Consultancy \/ Software Factory<\/span><\/p>\n<\/p><\/div>\n

                                  \t\t\t\t\ud83d\udcc5 11.2019 \u2013 07.2020<\/span>\n\t\t\t<\/div>\n

                                  \n\t\t\t\t\ud83d\udccd Buenos Aires, Argentina<\/span><\/p><\/div>\n

                                  Specialist in RedHat and OpenStack platforms for the deployment of 5G and IoT Cloud infrastructure at their client Claro AMX Argentina.<\/p>\n

                                  Achievements<\/p>\n

                                    \n
                                  • Co-deployed OpenStack Platform 13 with DPDK for Nokia 5G technology testing.<\/li>\n
                                  • Managed the monitoring of OSP10 and OSP13 platforms in production environments.<\/li>\n
                                  • Facilitated the technical engagement between Claro AMX and official RedHat support.<\/li>\n<\/ul>\n

                                    Technologies<\/p>\n

                                      \n
                                    • RedHat Enterprise Linux<\/li>\n
                                    • OpenStack<\/li>\n
                                    • DPDK<\/li>\n<\/ul>\n<\/article><\/div>\n
                                      \n
                                      \ud83d\udcbb<\/div>\n
                                      \n
                                      \n
                                      \n

                                      Senior Microsoft Windows Administrator<\/h3>\n

                                      ABC Consulting \/ Prokarma Argentina \u00b7 Consultancy \/ Software Factory<\/span><\/p>\n<\/p><\/div>\n

                                      \t\t\t\t\ud83d\udcc5 10.2015 \u2013 04.2016<\/span>\n\t\t\t<\/div>\n

                                      \n\t\t\t\t\ud83d\udccd Buenos Aires, Argentina<\/span><\/p><\/div>\n

                                      Microsoft platform administration for their client Cooper Tires, SCCM management and AWS cloud datacenter.<\/p>\n

                                      Achievements<\/p>\n

                                        \n
                                      • Administered Microsoft System Center Configuration Manager.<\/li>\n
                                      • Developed automated software packaging.<\/li>\n
                                      • Migrated legacy Microsoft systems to modern configurations.<\/li>\n<\/ul>\n

                                        Technologies<\/p>\n

                                          \n
                                        • Windows Server<\/li>\n
                                        • AWS<\/li>\n
                                        • SCCM<\/li>\n<\/ul>\n<\/article><\/div>\n
                                          \n
                                          \ud83c\udfe6<\/div>\n
                                          \n
                                          \n
                                          \n

                                          IT Consultant<\/h3>\n

                                          ICAP Argentina Capital Market \u00b7 Capital markets<\/span><\/p>\n<\/p><\/div>\n

                                          \t\t\t\t\ud83d\udcc5 04.2014 \u2013 04.2015<\/span>\n\t\t\t<\/div>\n

                                          \n\t\t\t\t\ud83d\udccd Buenos Aires, Argentina<\/span><\/p><\/div>\n

                                          External advisory on information systems and coordination of virtualization projects for an Argentine bond broker.<\/p>\n

                                          Achievements<\/p>\n

                                            \n
                                          • Virtualized critical services, increasing their availability by 40%<\/b>.<\/li>\n
                                          • Migrated the corporate firewall, improving management and internet resource usage.<\/li>\n<\/ul>\n

                                            Technologies<\/p>\n

                                              \n
                                            • pfSense<\/li>\n
                                            • IPCop<\/li>\n
                                            • VMware ESXi<\/li>\n<\/ul>\n<\/article><\/div>\n
                                              \n
                                              \ud83d\udcbb<\/div>\n
                                              \n
                                              \n
                                              \n

                                              Head of IT Infrastructure<\/h3>\n

                                              IT Resources S.A. \u00b7 Consultancy \/ Software Factory<\/span><\/p>\n<\/p><\/div>\n

                                              \t\t\t\t\ud83d\udcc5 02.2004 \u2013 01.2015<\/span>\n\t\t\t<\/div>\n

                                              \n\t\t\t\t\ud83d\udccd Buenos Aires, Argentina<\/span>
                                              \n\t\t\t\t\ud83d\udc65 Team: 2 people<\/strong><\/span>\n\t\t\t<\/div>\n

                                              End-to-end management of Microsoft and Linux infrastructure, networking and telephony for over 150 company users.<\/p>\n

                                              Achievements<\/p>\n

                                                \n
                                              • Reorganized the data center: from 3 physical servers to 10 hypervisors with 50 VMs<\/b>.<\/li>\n
                                              • Implemented a multi-ISP firewall with traffic balancing and prioritization.<\/li>\n
                                              • Designed backup and storage policies, reducing RTO by 80%<\/b>.<\/li>\n
                                              • Deployed the corporate website and multiple internal applications.<\/li>\n<\/ul>\n

                                                Technologies<\/p>\n

                                                  \n
                                                • m0n0wall<\/li>\n
                                                • pfSense<\/li>\n
                                                • Windows Server<\/li>\n
                                                • Linux<\/li>\n
                                                • VMware ESXi<\/li>\n
                                                • Hyper-V<\/li>\n
                                                • Cisco PIX<\/li>\n
                                                • osTicket<\/li>\n<\/ul>\n<\/article><\/div>\n
                                                  \n
                                                  \ud83c\udfdb\ufe0f<\/div>\n
                                                  \n
                                                  \n
                                                  \n

                                                  Microsoft Platforms Coordinator<\/h3>\n

                                                  Directorate of Technology Administration \u00b7 Government<\/span><\/p>\n<\/p><\/div>\n

                                                  \t\t\t\t\ud83d\udcc5 02.2012 \u2013 07.2013<\/span>\n\t\t\t<\/div>\n

                                                  \n\t\t\t\t\ud83d\udccd Buenos Aires, Argentina<\/span>
                                                  \n\t\t\t\t\ud83d\udc65 Team: 5 people<\/strong><\/span>\n\t\t\t<\/div>\n

                                                  Focal point for Microsoft Premier Support, support for the Digital Signature PKI project, technical ownership of Concursar.Gob.Ar and participation in capital-goods tenders.<\/p>\n

                                                  Achievements<\/p>\n

                                                    \n
                                                  • Coordinated Microsoft platform support with Premier Support.<\/li>\n
                                                  • Supported the national Digital Signature (PKI) project.<\/li>\n
                                                  • Took technical ownership of the Concursar.Gob.Ar portal.<\/li>\n<\/ul>\n

                                                    Technologies<\/p>\n

                                                      \n
                                                    • Windows Server<\/li>\n
                                                    • Linux<\/li>\n
                                                    • Hyper-V<\/li>\n
                                                    • MS Exchange<\/li>\n
                                                    • MS SCVMM<\/li>\n
                                                    • MS TMG<\/li>\n<\/ul>\n<\/article><\/div>\n
                                                      \n
                                                      \ud83d\udcbb<\/div>\n
                                                      \n
                                                      \n
                                                      \n

                                                      IT Infrastructure Lead<\/h3>\n

                                                      Codes S.A. \u00b7 Consultancy \/ Software Factory<\/span><\/p>\n<\/p><\/div>\n

                                                      \t\t\t\t\ud83d\udcc5 05.2008 \u2013 04.2009<\/span>\n\t\t\t<\/div>\n

                                                      \n\t\t\t\t\ud83d\udccd Buenos Aires, Argentina<\/span>
                                                      \n\t\t\t\t\ud83d\udc65 Team: 2 people<\/strong><\/span>\n\t\t\t<\/div>\n

                                                      Management of Microsoft and Linux infrastructure, networking and firewall for 14 servers including SharePoint and Team Foundation Services.<\/p>\n

                                                      Achievements<\/p>\n